FAQ's

Are cameras, iPad's, or video recorders allowed inside The Center?
Am I allowed to leave and re-enter the venue?
Can I buy tickets through The Center over the phone?
I ordered my tickets online through Ticketmaster but have not received them in the mail. What do I do?
Does The Center have wheelchairs on-site?
Does The Center offer Hearing and sign language interpretation?
Do I need a ticket for my child?
What do I do if I lost my ticket to an event?
Can I take public transportation to and from The Center?
Where can I smoke at The Center?
Is there a Lost and Found at The Center?
Are animals permitted inside The Center?
Is there an ATM located inside your facility?
Are there elevators available to access all floors of the building?
How do I access the Mezzanine Level?
Are emergency personnel on-site for events?
How long before an event do the doors open?
Are there restrooms with diaper changing facilities available?
Where are restrooms located?
Are there water fountains in the building?
Do you have space to rent for banquets or meetings?
I have rented space at The Center for my event. Can I place my order for electrical service over the phone?
What food and beverage options are available during large events at The Center?
Does The Center have VIP space for groups to rent during a major event?
Does The Center have its own parking area?
How much does it cost to park in The Center’s Parking Garage?
What Happens if I lose my Parking Ticket?
I am hosting an event at The Center. Can I pay for my attendees’ parking?




Q: Are cameras, iPad's, or video recorders allowed inside The Center?
A: This varies from event to event. A general rule of thumb is no professional photo/video equipment is allowed. Other devices allowed unless otherwise stated.

Q: Am I allowed to leave and re-enter the venue?
A: Yes you are for most events. Please note, however, your ticket must be scanned upon exit & re-entry.

Q: Can I buy tickets through The Center over the phone?
A: No, you cannot. The Center is a walk-up only ticket sales location. All other ticket sales can be made through Ticketmaster online or by phone at 800-745-3000. 

Q: I ordered my tickets online through Ticketmaster but have not received them in the mail. What do I do?
A: Since the tickets were purchased through Ticketmaster, you will need to contact Ticketmaster customer service at 800-653-8000.

Q: Does The Center have wheelchairs on-site?
A: We have wheelchairs for use in case of emergency only.

Q: Does The Center offer Hearing and sign language interpretation?
A: Yes. Assistive listening devices (personal headsets) are available, free of charge. We ask that you call the Box Office at 217-788-8800 to make advance arrangements.

It is up to organizers of each event to provide sign language interpreters when necessary. Please contact the Box Office at 217-788-8814, ext. 5 to find out about the arrangements for the event you plan to attend.

Q: Do I need a ticket for my child?
A: Each event has different age requirements for ticket purchase. Please call the Box Office at 217-788-8814, ext. 5 for information about a specific event.

Q: What do I do if I lost my ticket to an event?
A: Unfortunately, the Box Office cannot replace tickets that are lost, stolen, or damaged.

Q: Can I take public transportation to and from The Center?
A: Springfield Mass Transit District does offer service. Please visit the SMTD Web site for complete route and fare information. 

Q: Where can I smoke at The Center?
A: Smoking is not permitted anywhere inside The Center. Smoking is not allowed within 30 feet of entrances.

Q: Is there a Lost and Found at The Center?
A: If you have lost an item during an event, please check with security and the Box Office staff. After an event you may call the Center’s Administrative Office at 217-788-8800, Monday through Friday, 8 AM – 4:30 PM. Please be prepared to provide a detailed description of the item, exact date it was lost, and your contact information.

Q: Are animals permitted inside The Center?
A: Only certified service animals or service animals in-training for guests with disabilities are allowed in The Center.

Q: Is there an ATM located inside your facility?
A: Yes. There is an ATM located in Main Lobby next to the Box Office.

Q: Are there elevators available to access all floors of the building?
A: Elevators access all floors except the Upper Level Balcony.

Q: How do I access the Mezzanine Level?
A: Elevators located on the West end of the Main Hall will take you to the Mezzanine Level. The Mezzanine can also be accessed by stair wells located on the West and East end of the Main Hall and the ramps on the North and South sides of the Main Hall.

Q: Are emergency personnel on-site for events?
A: Most staff of The Center is trained in CPR and use of automatic defibrillators. The majority of public events will employ off-duty police and fire fighters, as well. We also have 24 hour security and are located only two blocks from the nearest fire station and are close to both St. John’s and Memorial Hospitals.

Q: How long before an event do the doors open?
A: Doors typically open an hour before the show starts but this can vary from event to event.

Q: Are there restrooms with diaper changing facilities available?
A: Restrooms are now located on all levels but the Balcony. All restrooms, both men’s and women’s, now have changing stations.

Q: Where are restrooms located?
A: Restrooms are located on the North and South sides of the Main Hall and lower level as well as in each corner of the Mezzanine Level.

Q: Are there water fountains in the building?
A: Yes. Water fountains are located outside restrooms.

Q: Do you have space to rent for banquets or meetings?
A: Yes! The Center has very flexible meeting rooms and spaces for all types of events, large and small. Please call the administration offices at 217-788-8800, or click here to contact us to discuss details with one of our event coordinators. 

Q: I have rented space at The Center for my event. Can I place my order for electrical service over the phone?
A: Unfortunately, no. You must complete the Electrical/Water Form to be submitted with payment. To pay by credit card, fax the order with all required information to 217-788-0811 to Tracy’s attention. 

Q: What food and beverage options are available during large events at The Center?
A: Concession sales include hot dogs, big soft pretzels, corn dogs, nachos, popcorn & miscellaneous candy. For all day events, concessions try to accommodate breakfast and lunch/dinner items. For select events, alcoholic beverages are available to customers 21 and older with valid state ID. The Center proudly serves Pepsi and Miller/Coors products.

Q: Does The Center have VIP space for groups to rent during a major event?
A: We do. Call to speak with an Event Coordinator at 217-788-8800 or click here to submit an inquiry electronically. 

Q: Does The Center have its own parking area?
A: Yes. The Center owns the Parking Garage. There are entrances located on 7th Street, Washington Street, and though President Abraham Lincoln/Doubletree by Hilton Hotel.

Q: How much does it cost to park in The Center’s Parking Garage?
A: Event parking is typically $5 per car. Hourly parking on non-event days is $1/hour with a maximum of $7 per day.

Q: What Happens if I lose my Parking Ticket?
A: A Lost Ticket will result in an automatic charge of $25. You may obtain a Lost Ticket Voucher at any of the Pay on Foot Stations by pressing the “Lost Ticket” button.

Q: I am hosting an event at The Center. Can I pay for my attendees’ parking?
A: Yes! We offer parking vouchers. Contact the Box Office at 217-788-8800, ext. 5 for more details.

 

 



THE CENTER | 1 Convention Center Plaza Springfield, IL 62701 | Phone: 217-788-8800 | Fax: 217-788-0811 | Contact us: info@springfieldpc3.com
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